Frequently Asked Questions
WHAT IS A CONTACTLESS PAYMENT BRACELET?
Contactless payment bracelets contain a tiny chip that links to the free bPay app. Upload your payment cards to the app, top up the app, and track all your spending while you’re out and about.
What is bPay by Barclaycard?
bPay by Barclaycard is a pre-paid account supported by a free app that links to your Tovi Sorga contactless payment bracelet.
Simply add money from any Visa® or MasterCard® debit or credit card registered to a UK address and use the bPay device to make fast, secure contactless payments of up to £30.
Can anyone use contactless payment bracelets?
You don’t need to be a Barclaycard customer or bank with Barclays, you just need to have a Visa® or MasterCard® debit or credit card registered to a UK address.
How old do you have to be to use a contactless payment bracelet?
You need to be 13 years old to register your own bPay device. However, it is also possible for a parent to register their device which can then be used by a child as a secure way to track their spending.
Is it true contactless can help with accessibility and disability issues?
There’s no fumbling for cards, coins, zips and poppers with a contactless payment bracelet – you just have to touch your wrist to the contactless terminal – which makes a Tovi Sorga bracelet a really useful accessory for people with reduced mobility.
Being able to track all your spending can also be great if you have a carer who helps you with your shopping, as all contactless payments can immediately be checked.
How does the bPay app work?
The bPay app is completely free to download and use and is compatible with both iOS and Android operating systems.
I don't have a smartphone or tablet, can I still use bPay?
How quickly does bPay work?
Simply download the app to your smartphone, desktop or tablet, register your cards to the app and top up your bracelet from your choice of card through the app. Your Tovi Sorga contactless payment bracelet will then be ready to use immediately.
What cards can I connect to my contactless payment bracelet?
Any UK Visa® or MasterCard® debit or credit card can be used with bPay.
How do I track my contactless spending?
All your payments will be automatically tracked on the app, under the ‘activity’ tab.
I have more than one bPay device, how do I manage them?
Multiple bPay devices can be uploaded to your one bPay account. They will appear under the 'wallets' tab, where you can identify, top up and manage each device individually.
Can I return money from my bracelet to my bank?
You can return funds whenever you like from your device to any valid card registered with your account. To find this option click the small arrow next to the name of your device under the 'wallets' section of the app.
What if I have a problem with my bPay device, is there any support?
Is contactless safe?
The maximum payment you can make using your contactless payment wearable for any one transaction is £30, however there is no daily limit on using your contactless bracelet. £30 is the current contactless payment limit in the UK.
How safe are contactless payment wearables?
Contactless has the same fraud protection applied as any other UK contactless bank card, which means that it is extremely safe to use. The bPay app has the added security advantage of being able to instantly block your chip to prevent further transactions being made if you have lost your bracelet or it has been stolen.
Tovi Sorga contactless payment bracelets are deliberately designed to look like a piece of jewellery so that the contactless payment functionality is as discreet as possible.
Where can I use my contactless payment bracelet?
Contactless payment terminals are now available at over 490,000 retailers across the UK. You can use your contactless payment wearable wherever you see the contactless symbol, including on transport systems across London and many other UK cities, and while travelling abroad.
Does contactless work abroad?
Tovi Sorga contactless payment bracelets can be used to make safe, secure, tracked payments abroad, wherever you see the contactless payment symbol. There is no extra fee for making payments abroad, and your purchase will be charged at the current exchange rate.
If I use contactless instead of an Oyster card on the tube, how does it work?
Contactless payment bracelets work exactly like an Oyster card, capping when you have reached the maximum daily limit. However, it is not possible to add your TfL season tickets to your bPay chip.
Can you use contactless on the bus?
Contactless payment bracelets can be used to make payments on buses and taxis across the London transport system, wherever you see the contactless symbol.
Can I track my journey on the London transport system using contactless?
Transport for London provides a free facility to track your contactless journey across London here: https://contactless.tfl.gov.uk
What is the future of contactless payment?
Contactless payment across the UK has never been stronger: two in three UK terminals are now contactless, and contactless spending has reached £4bn in the UK alone. With touch and go technology mandatory by 2020 for retailers who process card payments, the retail environment is primed to embrace this fun, futuristic and beautiful way to pay.
There are a number of extremely exciting developments for contactless payment set to hit the headlines in 2018-19. Watch this space...