Barclays has sadly announced that it’ll be closing its Pingit service on 30 June 2021
What Pingit closing means for you
Unfortunately this means that from 30 June you'll no longer be able to access the Pingit app or use any Pingit payment services and features, including your Tovi Sorga payment devices, although new Tovi Sorga payment devices are now available to purchase.
How Pingit will refund you
If you have purchased a Pingit Tovi Sorga device and your account is active and eligible, Pingit will automatically credit the jar or wallet that your device is linked to with an amount covering the price you paid for the device, plus any postage costs paid.
You’ll receive the money within the first two weeks of June – they’ll send you a text to let you know once they’ve done this.
Pingit won't refund you if:
your device has been reported lost/stolen and/or Pingit have blocked it;
you obtained a free Volunteer Shopping Device fob under the terms of the Volunteer Shopping Device promotion. However, if you used the promotion code to obtain a discount on a different model, Pingit will refund the discounted price you paid;
you have a free replacement bPay device.
Activate your device before 16 May
If you have not yet activated your Tovi Sorga Pingit wearable, it's really important that you do so before 16 May. This will enable Pingit to refund you directly for your device.
For instructions on how to activate your device in the Pingit app please refer to the Devices section of Pingit.com: https://web.pingit.com/help-centre
If you aren't able to activate your Pingit device before 16 May, you can contact us at email@example.com to receive a refund or a free replacement payment wearable which will work with our new payment partner, MuchBetter.
You can visit Pingit help pages and FAQs on the Pingit website to find out more information to support you during Pingit closure: https://web.pingit.com/help-centre
Devices given as gifts
If the Tovi Sorga device was given as a gift, the Pingit refund will be provided to the person who has activated the device, and it will be paid into the Pingit account or jar they've linked it to. You might want to check with the recipient and encourage them to activate their device before 16 May if they've not already done so.
How to replace your Pingit device with a new Tovi Sorga payment accessory
Tovi Sorga has now launched a brand new contactless payment solution in partnership with the multi-award winning payments app, MuchBetter - for the UK and also for the whole of Europe. Find out more about MuchBetter here.
If you have an existing Tovi Sorga Pingit device, it will stop working for payments on 30 June and cannot be converted to MuchBetter, so you'll need to purchase a new device.
All existing Tovi Sorga device owners are entitled to a 30% discount off the new MuchBetter collection which can be used any time between now and 31 July towards the cost of replacing your Pingit device.
If you haven't yet received an email from us with your personalised discount code, you may not be subscribed to our email newsletter list. Please contact us at firstname.lastname@example.org with the order number or receipt for your previous Pingit device (whether purchased from tovisorga.com, selfridges.com or pingit.com), and we'll make sure you receive your exclusive discount code as soon as possible.
Meet your new Pingit - MuchBetter
MuchBetter works in a very similar way to Pingit - but with even more to offer you. Top up your Tovi Sorga wearable through the MuchBetter app from your bank card, by bank transfer, with cash or even using Crypto currency!
Just like Pingit, MuchBetter lets you send funds to friends and donate to charity. And you'll also be automatically eligible for the free MuchBetter rewards programme, which gives you a chance to win annual prizes up to €50,000.
Important Information about MuchBetter
- You must be aged 18+ and a resident of the UK, Switzerland or the European Economic Area (EEA) to use a MuchBetter account with Tovi Sorga wearables. See muchbetter.com for full terms and conditions.
- MuchBetter is a free account for all Tovi Sorga wearable devices until 31 December 2021. After this introductory offer, MuchBetter charges a subscription of £2.50 per month to cover the pre-pay account fees charged by the banking industry. You can register multiple Tovi Sorga devices within one monthly account subscription at no extra cost.
- Contactless transactions with your Tovi Sorga wearable are limited to a maximum of 5 payments. Once you have reached the limit, all you have to do is log into your MuchBetter account from your mobile app and unfreeze your device to allow 5 more transactions. This is a security feature that has been implemented to protect your account.
- Tovi Sorga MuchBetter devices are valid for payments for a minimum of 5 years. After 5 years the life of your device may be extended by contacting us at email@example.com.