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How to Replace Your Pingit Contactless Payment Device

  • 2 min read

Meet your new Pingit - MuchBetter

The FCA-regulated pre-paid app, MuchBetter, works in a very similar way to Pingit - but for the UK and the whole of Europe, and with even more to offer you. Top up your Tovi Sorga wearable through the MuchBetter app from your bank card, by bank transfer, with cash or even using Crypto currency! 

Just like Pingit, MuchBetter lets you send funds to friends and donate to charity. And you'll also be automatically eligible for the free MuchBetter rewards programme, which gives you a chance to win annual prizes up to €50,000!

    Unfortunately this means that since 30 June 2021 you can no longer access the Pingit app or use any Pingit payment services and features, including your Tovi Sorga payment devices, although new Tovi Sorga payment devices are now available to purchase here.

    Pingit has refunded you

    If you purchased a Pingit Tovi Sorga device and your account was active and eligible, Pingit will have automatically credited the jar or wallet in the Pingit app that your device was linked to, with an amount covering the full price you paid for the device, plus any postage costs paid.

    Refunds were sent out by Pingit during the first two weeks of June.

    Pingit will text you within ten working days after their closure to let you know that any remaining balance in your Pingit Account or jars has been returned to your linked bank account.

    If you don't have access to the account you linked to Pingit and would like Pingit to transfer your funds to a different account, please complete the online form here: https://web.pingit.com/pingit-funds.

    Pingit won't have refunded you if:
    • your device has been reported lost/stolen and/or Pingit have blocked it;

    • you obtained a free Volunteer Shopping Device fob under the terms of the Volunteer Shopping Device promotion. However, if you used the promotion code to obtain a discount on a different model, Pingit will refund the discounted price you paid;

    • you have a free replacement bPay device.

    Pingit Support

    You can visit Pingit help pages and FAQs on the Pingit website to find out more information to support you during Pingit closure: https://web.pingit.com/help-centre

    Devices given as gifts

    If the Tovi Sorga device was given as a gift, the Pingit refund will have been provided to the person who activated the device. 

    Shop for your new replacement Pingit device here.

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